With increased utilization of IT and communication infrastructure, the demand for an efficient platform to capture and manage the service request in a timely and effective manner is increasing. It is essential to have an ITSM solution that is flexible and extensible.

Intertec's iBPA/ITSM solution includes Help Desk with Service Level Agreement capability, Change Management and Asset management functinality.

iBPA/ITSM has successfully implemented solutions for in-house Help Desk (a department for supporting your own employees), the external Help Desk (supporting customers who call in with problems or questions) and Technical Service provider (outsourced technical support provider) and understands the issues that are specific to each of the scenarios.Intertec uses proven workflow engines (Remedy ARS, I-Flow, iBOS, Vitria) to build high performance ITSM solutions.

With iBPA companies can dramatically reduce the lifecycle and cost of ownership for providing IT service management.

IBPA/ITSM gives organization the flexibility to tailor and differentiate their business processes while reusing existing information sources for maximum productivity and process efficiency. The result is improved customer service and significantly lower operations costs.