Intertec has a number of satisfied clients who have benefited from our strategic skills, cross-technology competence, domain skills and stringent project management and control.

We present a small cross-section of our projects in various areas of competence.

1: Action Request Knowledge Base for a Leading Global Investment Bank

Business Challenge

A leading global investment-Banking firm serving a wide rage of clients operates from 76 locations in 37 countries and 6 continents had to find and implement a fast solution for the rapid “change requests” being submitted by its own employees with a stiff deadline across the globe, while ensuring follow-through on all requests that are submitted.

Solution Snapshot:

Intertec developed a solution around Remedy’s proven ‘Action Request System’. The solution met the client's requirements for user-friendliness, scalability and dynamic knowledge base. Intetec's accelerated deployment met the client's tight deadline.

Result:

The bank has access to a knowledge base of user requests, capable of scaling up to match the bank's growth. The system ensures greater customer satisfaction and better information for decision-making.

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2: Energy Management System for a Leading Energy Utility

Business Challenge

Meet the business goal of delivering business intelligence to a greater number of end users, at a lower cost of ownership.

Solution Snapshot:

Renovate existing client/server based Energy Management
System to a web-based solution. Replace the Oracle/NT database
server with a DB2/Linux database.

Result:

Provide the customers a secure, reliable, and fast access to their information base and related reports at an affordable cost.

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3: Integrated Online Reservation System for a Leading Hotel and Casino

Business Challenge

The hotel's customer database was not integrated with the central reservation database. A system had to be evolved that would eliminate managing dual applications and data.

Solution Snapshot:

Intertec delivered an integrated reservation system, based on MERANT Egility ™ Legacy Transformation and Integration Solution, and Micro Focus' EnterpriseLink.

Result:

The solution was delivered in two months. The new system eliminated data entry into two separate systems. Time taken to complete reservations was cut down, and responsiveness to customer requirements improved.

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4: Automated Customer Relationship System for a Leading
     Internet Security Organization

Business Challenge

To provide an Automated Customer Relationship Systemfor the client's support staff.

Solution Snapshot:

The solution offered was built around the robust Remedy Action Request System and eCRM. Intertec effectively customized and implemented Remedy’s AR web for the organisation, exceeding their expectations.

Result:

Improved customer response time and customer related data.

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5: Customer Relationship Management System for a Leading Energy Utility

Business Challenge

To manage the needs of the utility's growing customer base.

Solution Snapshot:

Intertec developed a robust and scalable system by integrating Remedy with the client's business processes. Intertec effectively customized and implemented Remedy’s AR web for the organisation, exceeding their expectations.

Result:

Thanks to Intertec's eCRM solution, the client's staff are better able to track and respond to customer requests.

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6: Integrated Customer Management System for a Leading
    Security Services Firm

Business Challenge

To integrate the client's security devices with a customer relationship management solution. Change requests and problem requests had to be handled with minimum redundancy and response time.

Solution Snapshot:

Intertec integrated the client's devices with Remedy, to create a user-friendly application that allowed the client's staff to monitor and manage customer requests and requirements.

Result:

A cost-effective, user-friendly and responsive system integrated with the client's devices.

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7: Customer Management Solution for India's leading eCRM Services Firm

Business Challenge

To provide 24/7 support to the company's customers. The system would have top be scalable to meet the client's growing user base.

Solution Snapshot:

Intertec designed and integrated a product for the firm with the help of Remedy’s Help Desk System. It also developed a complementary framework of communication channels for customers to interact with the firm’s analysts. The communication channels included advanced features like synchronous chat, application collaboration, email and self-help and PC diagnostics.

Result:

Intertec’s solution has enabled the firm to meet it’s business objective thereby
experiencing an increase in their user registrations.

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