With increased utilization of IT and communication infrastructure,
the demand for an efficient platform to capture and manage the service
request in a timely and effective manner is increasing. It is essential
to have an ITSM solution that is flexible and extensible.
Intertec's iBPA/ITSM solution
includes Help Desk with Service Level Agreement capability, Change
Management and Asset management functinality.
iBPA/ITSM has successfully implemented
solutions for in-house Help Desk (a department for supporting your
own employees), the external Help Desk (supporting customers who
call in with problems or questions) and Technical Service provider
(outsourced technical support provider) and understands the issues
that are specific to each of the scenarios.Intertec uses proven
workflow engines (Remedy ARS, I-Flow, iBOS, Vitria) to build high
performance ITSM solutions.
With iBPA companies can dramatically reduce the lifecycle and cost
of ownership for providing IT service management.
IBPA/ITSM gives organization the flexibility to tailor and differentiate
their business processes while reusing existing information sources
for maximum productivity and process efficiency. The result is improved
customer service and significantly lower operations costs.